Nashville, GA – The National Marine Manufacturers Association has announced its inaugural list of Dealer CSI award recipients. The Marine Industry CSI Dealer Award honors dealerships that actively measure customer satisfaction and pursue continuous improvement to better serve the customer.
Dealers are eligible to win the award in both the sales and service areas of their dealership by having a CSI score of 90 percent and above with the required return percentages. The Chaparral and Robalo dealer network represented a significant number of the award winning dealers.
“We are proud to have so many of our Chaparral and Robalo dealers leading the way in customer satisfaction in the Marine Industry.” said Buck Pegg, Chaparral founder and executive vice president.
The complete list of all winning Chaparral and Robalo Dealers can be viewed at www.boatsatisfaction.com. This website was created by the NMMA to assist consumers in researching brands of boats and the dealers that work with those brands. In 2016 more than 120,000 boat owners were surveyed in the Marine Industry with nearly 40,000 responding!
Our dealers have done a great job providing our customers superior sales and service. Congratulations to all Chaparral and Robalo Dealer CSI winners for their continued dedication to their customers and to their commitment to enhancing the boating lifestyle.
View the complete NMMA announcement here.